AMSIT

Refund & Cancellation Policy

Clear and transparent refund terms for our digital marketing services.

Important: Read Before Payment

This refund policy is strictly enforced. By making a payment, you acknowledge and agree to these terms. Last Updated: December 15, 2024

NO REFUND POLICY

🚫 STRICT NO REFUND POLICY

ALL PAYMENTS TO AMSIT DIGITAL SOLUTIONS ARE FINAL AND NON-REFUNDABLE.

By engaging our services and making any payment, you explicitly agree that:

  • NO refunds will be provided under ANY circumstances
  • This policy applies to ALL services without exception
  • Digital marketing results are not guaranteed
  • You understand the nature of digital marketing services
  • Payment constitutes full acceptance of this policy

⚠️ This Includes ALL Scenarios

Our no-refund policy applies regardless of:

  • Campaign performance or results
  • Changes in your business circumstances
  • Budget constraints or financial difficulties
  • Dissatisfaction with results
  • Third-party platform changes
  • Algorithm updates or penalties
  • Market conditions or competition
  • Technical issues or website downtime
  • Force majeure or external factors
  • Change of mind or strategy
  • Inability to provide access or content
  • Any other reason whatsoever

Payment Structure & Terms

Setup Fees

  • • 100% payment in advance
  • • Non-refundable immediately
  • • Covers planning and setup
  • • No exceptions

Monthly Services

  • • Payment due 1st of month
  • • No pro-rata refunds
  • • Full month charged
  • • Advance payment required

Project Work

  • • 50% upfront payment
  • • 50% on completion
  • • No refund on partial work
  • • Time-based billing

💰 Third-Party Costs

Additionally, these costs are completely non-refundable:

  • Advertising spend - Money spent on Google, Facebook, Instagram ads
  • Software licenses - Tools, premium plugins, analytics software
  • Stock content - Images, videos, music, graphics purchased for your campaigns
  • Domain & hosting - Website domain registration and hosting costs
  • Third-party integrations - Payment gateways, CRM systems, email tools
  • External contractor fees - Specialized services, translations, voice-overs

These are direct pass-through costs with zero markup, paid to external vendors on your behalf.

Service-Specific No-Refund Terms

Website Development

  • • No refunds once design work begins
  • • No refunds for custom coding or development
  • • No refunds if you don't like the final design
  • • No refunds for functionality you requested
  • • Domain and hosting costs are non-refundable

SEO Services

  • • No refunds based on ranking performance
  • • No refunds for algorithm changes or penalties
  • • No refunds if competitors outrank you
  • • SEO is long-term; no quick result guarantees
  • • Content creation and link building costs are final

Paid Advertising (Google/Facebook Ads)

  • • Ad spend is completely non-refundable
  • • No refunds for poor campaign performance
  • • No refunds if ads are rejected by platforms
  • • Management fees are non-refundable
  • • No refunds for low conversion rates or ROI

Social Media Marketing

  • • Content creation costs are non-refundable
  • • No refunds for follower growth performance
  • • No refunds if posts don't go viral
  • • No refunds for engagement rates
  • • Influencer collaboration costs are final

Consulting & Strategy

  • • No refunds for time-based consulting
  • • No refunds if you don't implement recommendations
  • • No refunds for strategy documents or reports
  • • No refunds for market research or analysis
  • • Knowledge and expertise are intangible services

Why We Have a Strict No-Refund Policy

Our no-refund policy exists for legitimate business reasons that protect both our agency and our clients:

Nature of Digital Marketing

  • • Results depend on many external factors
  • • Algorithms change constantly
  • • Competition and market dynamics vary
  • • Customer behavior is unpredictable
  • • Time and effort cannot be "returned"

Business Operations

  • • Staff salaries and overhead costs are fixed
  • • Third-party tools and software are paid monthly
  • • Work begins immediately upon payment
  • • Resources are allocated to your project
  • • Opportunity costs of other potential clients

Service Delivery

  • • Knowledge and expertise are intangible
  • • Time spent cannot be recovered
  • • Strategy and planning have immediate value
  • • Custom work is specifically for your business
  • • Professional services are consumed upon delivery

Industry Standards

  • • Common practice among professional agencies
  • • Protects against unrealistic expectations
  • • Ensures serious, committed clients
  • • Prevents abuse of services
  • • Maintains business sustainability

🤝 Our Commitment Instead

Rather than offering refunds, we focus on:

  • Clear communication of expectations before you pay
  • Professional service delivery using industry best practices
  • Regular reporting and transparent communication
  • Continuous optimization to improve results
  • Dedicated support throughout our engagement
  • Honest advice about what's realistic for your business

Service Cancellation Policy

📋 Cancellation Terms

You may cancel future services with proper notice, BUT:

  • 30 days written notice required for ongoing monthly services
  • No refunds for current month - services continue until month-end
  • All outstanding invoices must be paid before cancellation
  • Setup fees and project work are never refundable
  • Third-party costs (ads, tools, etc.) remain your responsibility
  • Cancellation is final - no re-activation of cancelled campaigns

Immediate Cancellation

We may immediately cancel and suspend services for:

  • Non-payment or late payment
  • Violation of terms of service
  • Abusive or threatening behavior
  • Illegal business activities
  • Unreasonable demands or scope creep

No refunds apply in these cases.

Post-Cancellation

After cancellation:

  • All campaigns immediately stop
  • Reporting and communication cease
  • Access to shared accounts revoked
  • No further optimizations performed
  • Final reports provided within 7 days

Plan your transition accordingly.

Dispute Resolution & Chargebacks

🗣️ Communication First

If you have concerns about our services:

  1. Contact us directly - Most issues can be resolved through discussion
  2. Provide specific feedback - Help us understand your concerns
  3. Allow time for resolution - We're committed to addressing legitimate issues
  4. Document your concerns - Put complaints in writing for clarity

Contact: [email protected] or +91 98765 43210

⚖️ Chargeback & Legal Action

WARNING: Unauthorized chargebacks will result in:

  • Immediate termination of all services
  • Collection action for unpaid invoices
  • Legal action to recover costs and damages
  • Reporting to credit agencies if applicable
  • Chargeback fees and legal costs charged to you

Chargebacks without attempting resolution through us first will be considered breach of contract and theft of services.

Legal Jurisdiction

This refund policy is governed by Indian law. Any disputes will be resolved in Pune courts under Indian jurisdiction. Legal costs will be borne by the losing party.

Extremely Limited Exceptions

✅ The ONLY Exceptions

Refunds may be considered ONLY in these extremely rare cases:

  • Proven fraud - If you can prove fraudulent charges to your account
  • Technical impossibility - If we cannot deliver services due to our technical limitations
  • Legal prohibition - If your business type becomes legally prohibited from advertising
  • Death or permanent disability - With proper legal documentation

Even in these exceptional cases:

  • Investigation and documentation required (30+ days)
  • Only unused portions may be refunded (if any)
  • Third-party costs are never refundable
  • Processing fees and administrative costs deducted
  • Final decision rests solely with AMSIT management

❌ NOT Eligible for Refund

The following are explicitly NOT grounds for refund:

  • Poor performance, low results, or unmet expectations
  • Changed mind, business pivot, or strategy change
  • Budget constraints or financial difficulties
  • Competition, market changes, or seasonal fluctuations
  • Platform algorithm changes or policy updates
  • Staff changes, business restructuring, or ownership change
  • Technical issues with your website or third-party systems
  • Inability to provide content, access, or cooperation
  • Dissatisfaction with communication or reporting style
  • Force majeure events beyond anyone's control

Questions About This Policy?

Before You Pay

If you have questions about our refund policy:

Email: [email protected]

Phone: +91 98765 43210

WhatsApp: +91 98765 43210

Ask ALL questions before making payment. Payment indicates full acceptance of this policy.

Business Details

AMSIT Digital Solutions

Office No. 123, Tech Park

Pune, Maharashtra 411001

MSME: UDYAM-MH-06-0123456

GSTIN: 27AABCU9603R1ZX

Est: 2022

✅ FINAL ACKNOWLEDGMENT

By making any payment to AMSIT Digital Solutions, you explicitly acknowledge that:

  • You have read and fully understand this refund policy
  • You agree to the strict no-refund terms
  • You understand digital marketing results are not guaranteed
  • You accept all payment terms and conditions
  • You waive any right to dispute legitimate charges
  • This policy is legally binding and enforceable

Payment constitutes your electronic signature and full legal acceptance of these terms.